Accessible and inclusive tourism ensures that all visitors can have a great time without any barriers or restrictions. We offer useful accessible and inclusive tourism insight on visitors to Scotland, as well as resources to help your business provide all visitors a great experience in Scotland.
We work with AccessAble who offer a Disability Essentials eLearning course. This is a practical and engaging course, which will give you the knowledge and skills to provide a great service to disabled people. It includes videos of the lived experience of those people with different disabilities.
This course can be completed in one go, or in smaller sections. At the end of each module, there will be a short multiple-choice quiz to help assess your learning, with a pass rate of 70% required. If you do not achieve 70%, there will be a chance to review your answers before retaking the assessment.
You will also receive a training certificate on completion of the assessment.
Sign up to the free disability essentials courseExceptional customer service is important for all customers. But it is especially important for customers who may require specific services or facilities to enjoy your services.
Around one in ten visitors (9%) of visitors to Scotland stated they had a long-term health condition, impairment or disability. Around one in ten visitors to Scotland (9%) also stated they had a specific access requirement or other special needs (for example, parking, wheelchair or buggy access, disabled facilities or vision impairment).
As a business, providing accessible inclusive experiences can have financial benefits. We provide information and advice on how to engage with this market in our accessible and inclusive toolkit.
Browse our accessible and inclusive toolkit