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Overview

  • Tourism is a force for good, creating economic and social value across communities in Scotland.

  • We engaged with our local communities and listened to the views on the ground to conduct research with Scotland's residents.

  • The research was commissioned by VisitScotland and carried out by 56 Degrees Insight.

  • We studied how Scotland’s residents feel about the Scottish tourism industry. We explored their opinion on the role of tourism and the positive and negatives of tourism.

  • Fieldwork took place between 27 October and 4 November 2021 and 1,000 respondents completed an online survey. Further information on the sample is available within the full report to download.

Full report - A focus on the role of Scotland's residents' views on tourism 2021

Published March 2022

A focus on the role of tourism and community engagement.

1. Key statistics from the research

87%

agree that tourism in Scotland helps us to develop a positive reputation overseas

77%

agree that tourism adds to the vitality of Scotland's communities

74%

agree that tourism helps to protect and conserve Scotland's built heritage

71%

agree that tourism connects local communities to other cultures

2. Executive Summary

Views on tourism

  • There is an agreement amongst residents that the tourism industry is important for Scotland. 94% of respondents said they view the industry positively.
  • The wide-ranging role of tourism to Scotland was recognised by the residents we surveyed.

Positives and Negatives

  • The top-of-mind benefits about the industry were:
    • the economic benefits
    • the opportunity to showcase the beauty of Scotland
    • employment opportunities
  • The top-of-mind negatives associated with tourism were:
    • Overcrowding
    • increased litter
    • a negative carbon footprint / impact on climate change 

Perceptions on Local Area

  • Around a third of Scotland residents feel that the area they live in is undoubtedly a holiday or short break destination (32%). 33% feel their area is visited for holidays and short breaks by some people.
  • For those living in tourism areas, 84% agree that locally tourism supports jobs in food, retail and other sectors. 51% feel it adds to the amount of traffic on the roads and results in congestion and delays.

Recovery from Covid-19

  • 87% of those living in tourist areas believe that tourism will aid recovery of their local area from the Covid-19 pandemic.

3. Methodology

The research used an online survey based on a representative sample of Scotland residents. The analysis provides a representative viewpoint of the Scottish adult population. The survey was commissioned by VisitScotland and carried out by 56 Degrees Insight.

Fieldwork took place between 27 October and 4 November 2021. Respondents were recruited from Yonder Data Solutions’ consumer panel. 1,000 respondents completed the survey.

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