Appearance of external grounds & car park
This will assess the condition and maintenance of the grounds and parking areas that fall under the venue’s responsibility. Elements considered:
Appearance of buildings
This will assess the intrinsic quality and condition of the building or admissions kiosk, taking into account the age of the building and listed building restrictions. Elements considered:
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Build quality and maintenance.
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Use of enhancing features such as lighting, architectural features or landscaping.
Signing
This will assess the provision of signage highlighting all the main points, services and areas of the venue. Elements considered:
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Sign quality and maintenance.
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The visibility and consistency of corporate branding.
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The detail and accuracy of information and the ease in understanding by all visitors.
Price display
This will assess the accuracy and detail of pricing information and its visibility to visitors at all times. Elements considered:
Visitor flow management
This will assess the layout of the entrance and exit areas of the venue to allow the free and unobstructed movement of visitors. Elements considered:
(If an outdoor venue, appropriate shelter will be provided in the admissions and queueing areas and the quality, condition and adequacy of this shelter will form part of the assessment).
Appearance of staff
This will assess the appearance and smartness of staff and how identifiable staff are through the wearing of a uniform. Elements considered:
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Quality and condition of staff clothing and presentation of staff.
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Consistency of uniforms worn, including methods of personal identification, throughout all stages of the venue.
Décor / Maintenance
This will assess the quality and condition of décor and maintenance of all elements comprising the arrival area. Elements considered:
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Windows, doors, walls and flooring and fixtures and fittings.
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Heating, lighting and ventilation fitments and the appropriate provision of these elements.