From great customer service to excellent facilities, delivering quality speaks volumes to visitors.
Our Quality Assurance Scheme for serviced apartments was developed in partnership with the industry. It provides an accurate assessment of the quality of accommodation you offer. Find out more about the minimum requirements and criteria of the scheme.
We will use the following definition when deciding whether to grade a business as serviced apartments.
The property or properties will normally be located within one building. Usually, though not necessarily, these will be in city centre locations. They will be equipped with a kitchen facility or offer a meal service in the apartment or communal location. All will provide a weekly cleaning service as a minimum.