2. How we score quality
A potential 52 elements are assessed depending on the nature of the business. A score from 0 to 5 is awarded for each element. This will result in an overall percentage score that will place your establishment within one of five grading bands.
However, it is not simply the overall percentage score that determines the final award.
If any of the 52 potential elements assessed scores zero this will result in no award being confirmed. Please note, where any element is not applicable, no assessment will be made and there will be no penalty for not providing any of these facilities or services.
In addition, serviced apartments must score a minimum of three in any element relating to cleanliness for an award to be confirmed.
For any award, there are also five key areas that must meet a minimum percentage score for the final award that is confirmed.
The key areas are:
- Cleanliness
- Service and efficiency
- Bedrooms
- Bathrooms
- Public areas
If any of the five key areas score below the band of the overall percentage, it is the lower award that will be confirmed.
The overall percentage and the five key area minimum percentage scores required for each Star rating are shown in the following table.
|
|
1 Star
|
2 Star
|
3 Star
|
4 Star
|
5 Star
|
|
Overall
|
30%
|
47%
|
55%
|
70%
|
85%
|
|
Cleanliness
|
55%
|
55%
|
55%
|
75%
|
90%
|
|
Service and efficiency
|
30%
|
47%
|
55%
|
70%
|
85%
|
|
Bedrooms
|
30%
|
47%
|
55%
|
70%
|
85%
|
|
Bathrooms
|
30%
|
47%
|
55%
|
70%
|
85%
|
|
Public areas
|
30%
|
47%
|
55%
|
70%
|
85%
|
