Serviced Accommodation - QA Minimum Requirements

What must your business provide to achieve a Star rating?

Over and above the quality of your property, there are a number of requirements that you must meet to achieve a Star rating at any level.

This page details the minimum entry requirements that must be achieved for your business to be considered for a Star rating. Additional requirements for higher star ratings are shown where applicable.

1. Overall standards

2. Service and efficiency/hospitality and friendliness

3. Guest meals

4. Bedrooms

5. Bathrooms

6. Public areas

7. Annexes

8. Dispensations

Dispensations for certain individual requirements within the quality standards may be given as long as all the remaining requirements are met and quality levels for that grade are exceeded.

9. How we score quality

Read about how we for score the quality of a small serviced accommodation business. You can also browse the different areas and elements that are scored.

Browse our scoring criteria for a Star rating

A couple enjoy breakfast in the window at Nithbank Country Estate, Dumfries and Galloway

What must your business provide to achieve a Star rating?

In this article:

1. Overall standards

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

2. Service and efficiency/hospitality and friendliness

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

3. Guest meals

Minimum entry requirements (all grades):

Minimum entry requirement (all grades):

4. Bedrooms

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Additional requirements to meet:

Three Star

Minimum entry requirements (all grades):

Minimum entry requirements:

Minimum entry requirements:

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

5. Bathrooms

Minimum entry requirements (all grades):

What is an en-suite?

What is a private facility?

What is a public facility?

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

Additional requirements to meet:

Three Star

Four Star

Five Star

Minimum entry requirements (all grades):

Minimum entry requirements (all grades):

6. Public areas

Minimum entry requirements (all grades):

Other public areas

7. Annexes

Minimum entry requirements (all grades):

8. Dispensations

9. How we score quality

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